1. Intake & timing
Do I need to book in advance?
No. Walk-ins are welcome during opening hours — first come, first served. If you want an express 1-hour repair or a specific time slot, we recommend calling ahead.
How long does a screen replacement take?
A standard screen replacement (iPhone, Samsung) takes 30–60 min if the part is in stock. If it needs to be ordered — 1–2 business days. We confirm the exact time at intake.
How long does a battery replacement take?
Usually 20–45 min. Most models are done the same day. For more complex designs (foldable phones) — up to 24 h.
Is a loan phone available?
Yes. If the repair takes longer than 2 hours, we provide a free loan phone. Make sure your SIM card fits, or bring an adapter.
How can I track my repair status?
We notify you by SMS or call when the repair is complete. You can also check at efix.lt/statusas using the RMA number from your receipt.
What should I do if my phone fell in water?
Turn it off immediately and do not charge it. Come to us as soon as possible — prompt ultrasonic cleaning significantly increases the chance of saving the device. Diagnostics for liquid-damaged devices — 12.90 €.
2. Pricing & quotes
How much does diagnostics cost?
Initial inspection: basic phones — 8 €, smartphones/tablets/watches — 12.90 €, laptops/desktops — 15.90 €, TVs/coffee machines — 19.90 €. The fee is fully credited toward the repair cost if we carry out the repair.
How much does an iPhone screen replacement cost?
The price depends on the model and part quality. Examples: iPhone 13 — from 89 €, iPhone 14 Pro — from 129 €. We always provide a written quote before starting the repair.
How much does a Samsung screen replacement cost?
Galaxy A series — from 49 €, Galaxy S series — from 79 €, Galaxy S Ultra — from 159 €. Exact price is confirmed by model after a brief inspection.
Up to what amount is repair done without approval?
Work up to 45 € is done without additional approval. If the price exceeds 45 € — you receive a written quote to confirm before work begins. If you decline — the device is returned at no charge.
Are there any discounts?
Yes. Large families — 20–30%, disabled persons — 20%, military and firefighters — 10%, medical workers — 10%. More at efix.lt/en/gausioms-seimoms.
3. Repair & parts
Which phone brands do you repair?
All major brands: Apple iPhone, Samsung Galaxy, Xiaomi, Huawei, Google Pixel, OnePlus, Motorola, Sony, Nokia and more. Also iPad, Samsung Galaxy Tab, laptops (MacBook, HP, Dell, Lenovo, Asus).
What spare parts are used?
Three options: new original manufacturer parts (best quality), OEM (same factory as original), and used original parts (most affordable). We always present the options and prices before starting.
Do you repair Apple Watch and smartwatches?
Yes — Apple Watch screen and battery replacements, housing repairs. We also service Samsung Galaxy Watch, Garmin, Fitbit devices.
Can you recover data from a broken phone?
In most cases — yes. We use specialist software for data recovery from broken screens, liquid-damaged and otherwise faulty phones. Success depends on the damage type — contact us as soon as possible.
Do you repair laptops?
Yes — screen, keyboard and battery replacements, charging port repairs, RAM and SSD upgrades. For desktops — motherboard and GPU repairs.
What happens if the repair cannot be completed?
If the fault cannot be fixed — only the diagnostics fee is charged. If work was started and stopped at your request — you pay for work done. We always inform you of the risks before starting.
4. Warranty
What warranty is given after repair?
New original parts — 3-month warranty. New non-original (OEM) and used original parts — 3 months. Workmanship quality — 3 months. If the same issue recurs within the warranty period — we repair it free of charge.
Does an EFIX repair void the manufacturer warranty?
An EFIX repair does not affect our own warranty. The manufacturer's (e.g. Apple) official warranty may be voided by any unofficial repair — this is not within our control.
What if the problem recurs?
Return to any EFIX location with your receipt or warranty certificate. Warranty repairs are done free of charge and with priority — usually the same day.
Is the warranty valid at both locations?
Yes — the warranty is valid at both EFIX locations (Šeškinė and Lentvaris), regardless of where the original repair was done.
5. Documents
Do you issue reports for insurance companies?
Yes. Defect assessment reports for insurance companies are issued free of charge, the same day. They are accepted by all major Lithuanian insurers. Mention this at intake.
Do you issue VAT invoices?
Yes — for legal entities. Provide your company details at intake or email us at info@efix.lt.
Can I receive the receipt by email?
Yes — the acceptance act and warranty certificate can be sent by email. Just ask at intake.
6. Payment
What payment methods are accepted?
Cash (EUR), bank cards (Visa, Mastercard, contactless), Apple Pay, Google Pay. For legal entities — bank transfer against a VAT invoice.
Is instalment payment available?
For device purchases — yes, through our financing partners. Instalment payment for repair services is not currently offered.
What happens if I decline the repair?
If you decline before work starts — the device is returned at no charge. If diagnostics were carried out — only the diagnostics fee applies (from 8 €). If work was started — you pay for the work done.
Still have questions?
Mon–Fri 9:00–20:00 · Sat 10:00–15:00 · No appointment needed