Repair warranty

1. Warranty periods

The warranty period depends on the type of work performed and the parts used. All periods are counted from the repair completion date shown on your receipt.

Used parts are only installed with your written consent. The part type is always stated on the acceptance act.

2. How to use the warranty

Warranty repairs are handled with priority — usually the same day or the next. No appointment needed.

• ›Come to any EFIX location with your receipt or warranty certificate. The warranty is valid at both locations — Šeškinė and Lentvaris.
• ›Describe the issue — tell us what recurred. The technician will determine whether it is related to the repair performed.
• ›Repair is free of charge — if the issue falls under the warranty. No additional fees.

3. What is not covered by warranty

The warranty does not cover damage that occurred after the repair due to external factors or misuse.

• ›Physical damage after repair — drops, impact, pressure
• ›Liquid damage occurring after the repair
• ›Scratches, scuffs and other signs of normal use
• ›Software issues unrelated to the repair performed
• ›Damage caused by unsuitable chargers or accessories
• ›Self-disassembly of the device after our repair

4. EU consumer rights

In addition to the EFIX warranty, customers are protected by broader European Union rights under EU Directive 2019/771 and the Lithuanian Civil Code.

• ›2-year statutory period — new devices purchased from a seller carry a 2-year statutory defect requirement. This rule applies to goods sold, not to repair services.
• ›Right to free repeat repair — if the same fault recurs within the warranty period, you are entitled to a repeat repair at no cost.
• ›Documentation — the acceptance act and warranty certificate confirm the warranty given. We always issue these immediately after the repair.

In case of a dispute you may contact the State Consumer Rights Protection Authority (VVTAT) or use the European ODR platform.

5. Frequently asked questions